After-sales service
Since its establishment, Shandong Huaji Heavy Industry Co., Ltd. has been providing after-sales service to customers, and has a skilled, experienced and responsible after-sales service team to solve installation and commissioning, after-sales maintenance and training operators for customers wholeheartedly. And other issues. Customers are the foundation of the company, we pay special attention to the long-term cooperative relationship with customers. The affirmation of customers and the trust of old customers are very important, so we always maintain communication with customers, ensure service quality, and fully guarantee the interests of customers.
After the customer's machine is put into production and operation, we regularly return to the customer to understand the current machine operation status, production capacity, usage status of wearing parts and problems encountered by customers, and solve problems and implement technical guidance. Organize and analyze the problems in the operation of the equipment fed back by customers, and feed back to the R&D department for optimized design, and fully apply advanced and reasonable technologies to the equipment.
The company promises:
1. If the product has product quality problems during the warranty period, it will be guaranteed free of charge.
2. For products beyond the warranty period, we will provide paid maintenance services according to user needs.
3. The company has established a spare parts supply system to ensure that customers' spare parts replacement needs are met, reducing customer downtime and maintenance time, and providing great convenience for customers to purchase replacement parts.
4. After the product has a problem in use, after receiving the user's notice, we will make a solution within 2 hours. For major problems, we will arrive at the scene within 12 hours, and arrive at the site within 24-48 hours for maintenance services outside the province.
